The Wi-Fi Performance Company

Mobile Eye Configuration

An organization may customize Mobile Eye by clicking the over to the  Configuration page. Mobile Eye apps automatically fetch their configuration every 30 minutes.

Locations

If you do not have locations listed, then please fill out this form. It may take 24 hours for newly added locations added to propagate. Please provide the full address, including postal code.

Sonar Test Endpoints

Throughput and Voice Quality tests require 7SIGNAL’s Sonar endpoint. 7SIGNAL provides you Sonar endpoints in the cloud by default. However, local Sonar endpoints will provide greater accuracy in testing.

The ‘Setup’ tab on the Configuration page allows you to add Sonar endpoints for Mobile Eye and map them to a location. Give your Sonar a unique name, add its hostname or IP address.

If a device tests from a location where no Sonar is specified, it will use the ‘Default’ Sonar. If a default Sonar is not configured, then the device will not perform Throughput or Voice testing.

Add Wi-Fi Networks

By default, devices will test on every Wi-Fi network they connect to. However, when you add your Wi-Fi networks and toggle the ‘Test’ switch,  you have the ability to lock in place condoned networks for testing. If a device is not connected to one of the specified networks, then it will not test or report data. The Wi-Fi network name must match exactly and is case sensitive.

Assign Tests

Click the ‘Assign Tests’ tab in the upper right corner of the Configuration page. Add new test targets by clicking the + sign. When you configure a new test, you may specify the Wi-Fi networks allowed to perform it. For example, you may only want voice quality testing to be performed by devices on the Voice SSID.

Test Intervals

There are two test intervals. Android apps use the Active Tests interval, whereas Windows and macOS apps use both. The intervals begin when the app starts up. Both intervals reset when the service is restarted. Data is uploaded to the cloud every 5 minutes, regardless of these intervals.

Active tests include Ping, Throughput, Web Download, and Voice.

Passive tests include Network, AP Name, Signal Strength, Data Rate, Channel, and Band.

Wi-Fi Experience Thresholds

You may choose when colors change in Mobile Eye from green to yellow (Warning)  or to red (Critical), in accordance with service levels set for target performance.

Adding Access Point Names

If your WLAN controller is configured to send the names of access points in the beacon it broadcasts, then 7SIGNAL will automatically use it. For Cisco it’s the Aironet IE setting and for Aruba check Advertise QBSS Load IE and Advertise AP Name.

If not, then you may send 7SIGNAL your access point names and we’ll import them into Mobile Eye.

Adding Nicknames

When client device host names are difficult to decipher, then you may want to give your devices nicknames to make them easy to search for and identify.

For example, laptop host names may be the device’s serial number. however, for easy searching, you may want to give the device a nickname, such as firstname.lastname.

Submit a two column spreadsheet to Support, where column A contains device MAC addresses and column B contains the desired nickname.