The Wi-Fi Performance Company

Protocol and Port Requirements for Sapphire

You must configure your network to permit communication to and from the Sapphire Cloud hosting your instance. The ‘Welcome to Sapphire Cloud’ email you received from 7SIGNAL Support tells you which Sapphire Could instance is hosting your account. Then ping that subdomain to obtain the IP address.

We’ve also provided an architectural diagram here to assist you.

Please ensure that the following ports are open and protocols available.

Source IP/Mask Destination IP/Mask Protocol/Port Comments
Eye Ethernet IP Addr/32 TCP/UDP 53 Eye DNS Authentication
Eye Ethernet IP Addr/32 Carat IP Addr/32 TCP/7799 Management
Eye Ethernet IP Addr/32 Carat IP Addr/32 TCP/7800 Eye Authentication
Syslog UDP/514 Management
Secure Syslog TCP/6514 Management

Syslogs are collecting error and performance information only . No personally identifiable information is contained in these logs. The logs are used to proactively identify and address any issues with Sapphire Eyes.