The Wi-Fi Performance Company

Basic Sapphire Eye and Cloud Troubleshooting

Sapphire Eye Will Not Come Online

Sapphire Eye Lost Its IP Address

  1. Locate the Sapphire Eye reset button on the side of the unit, near antenna 5
  2. Push and hold the button for approximately 30 seconds, release when the LED starts to blink
  3. Sapphire Eye will reboot and obtain its IP address from a DHCP server
  4. If there was a connection certificate, it will need to be imported again

Cannot Access Configurator, Analyzer or Sapphire EyeQ